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IF YOU ARE USING A CREDIT CARD THE CHARGE WILL APPEAR AS COBURN ENTERPRISES ON YOUR STATEMENT

We are glad you have chosen to shop on-line with JoAnn Morgan.Com (Formerly Morgan's Collectibles). Please note that orders are not shipped until payments are verified.

RETURN/CANCELLATION POLICY:
Joann Morgan.Com does not offer refunds. In certain cases we will exchange an item or provide a STORE CREDIT which can be used on our web site on line. When a store credit is issued for online purchasing it will be issued in the form of a GIFT CERTIFICATE and can be applied to one order or more until the credit has been used up. PLEASE NOTE: I DO NOT DO REFUNDS ON MY DOLL CLOTHING FOR ANY REASON. They are all fitted on the dolls they are advertised for. While they will also possibley fit other dolls, you should email me and ask if I think they will before you buy. They are all NEW, only put on the doll for photographing. Be sure to ask and questions before you buy, as there are NO REFUNDS OR EXCHANGES FOR ANY REASON.


When your item leaves our shop it is in perfect condition unless otherwise stated. Unless previously agreed to in writing all orders will be shipped with an ability to track and confirm. However, we have no control over a shipment once it is in the hands of the CARRIER. the CUSTOMER will have to address any insurance claims with the CARRIER PER CARRIER GUIDLINES AND REQUIREMENTS.

INSURANCE CAN BE PURCHASED as an additional ITEM on your order. We strongly recommend that you add insurance to protect your shipment.

SALE AND/OR DISCOUNTED ITEMS CANNOT BE RETURNED OR EXCHANGED:
SALES ON DISCOUNTED ITEMS OR SPECIALLY PRICED ITEMS ARE FINAL - absolutely no refunds or credits will be offered.

About PRODUCT AVAILABILITY:
We carry many limited quantity items. Though we will do our best to keep the site updated regarding products that are available it is possible that at times a product will show available when it is actually out of stock. We do not back order or substitute items. In the event you order an item that is not currently in stock or no longer available you will be notified within 24 hours and your order will be cancelled or revised based solely on your explicit written instructions using electronic email or our online ordering system. If we receive an order and payment for any item we cannot ship we will PROMTLY refund your payment in full using the same method by which your payment was made. Please note we will ONLY refund for items not available. The rest of your order will be shipped and our STANDARD RETURN POLICY WILL APPLY.

SALE AND/OR DISCOUNTED ITEMS CANNOT BE RETURNED OR EXCHANGED:
SALES ON DISCOUNTED ITEMS OR SPECIALLY PRICED ITEMS ARE FINAL - absolutely no refunds or store credits will be offered.

SHIPPING ERRORS MUST BE BROUGHT TO OUR ATTENTION WITHIN 15 DAYS AFTER WE SHIP THE ITEM.
Your order will include a packing slip. Please examine your shipment carefully upon receipt and call or email us immediately if there are any problems. Shipping errors cannot be resolved if not addressed within 15 days after we ship the item out.

About SHIPPING options:
JoAnnMorgan.com has limited our shipping options to USPS Priority (national), USPS Priority International or Express Mail International (EMS) to assure our customers have the least problems receiving their orders. In some cases we will discuss alternative shipping methods. Shipping charges will be calculated using real time USPS calculations during the checkout process. Due to the way that OVERSIZED package fees are calculated by the USPS, there have been some errors in our online calculations. We reserve the right to add additional fees to your order to cover our actual shipping expenses. We may also refund you a portion of the shipping fees if we find that the shipping our cart charges is unreasonably high! Once we receive your order and confirm your payment we will notify you by email that your shipment is on it's way!

INTERNATIONAL SHIPMENTS will include the default insurance that comes with Express Mail International. If you want additional insurance you should contact us PRIOR TO PLACING YOUR ORDER. There will also be a $5.00 per item handling fee included within your shipping charges. We ship internationally as a courtesy only. We will not be held responsible for the item once it leaves our shop. If you are not comfortable with your country's shipping history you may want to call our shop to place your order and discuss paying additional fees for special handling.

*On rare occasion, usually on CANADIAN SHIPMENTS, if an item is oversized we will not be able to ship EMS Global. Should there be any reason that we do not use the shipping type you purchased during your transaction and the change results in a reduced shipping cost to us we will REFUND the difference to our customers.

By placing your order via our website you agree to ACCEPT THE TERMS AND CONDITIONS as stated.